Verify Your Account
| We need to confirm your identity before continuing. Upload a valid, unexpired government ID (driver's license, passport, or provincial ID card) with details matching your account exactly. Depending on your account, you may also need a second document, such as a phone bill, utility bill or bank statement. Make sure each photo is clear, uncropped, and free of glare, under 5MB. Our verification team (not support agents) reviews all submissions, which can take up to 72 hours. If anything doesn't match, we'll ask you to resubmit.
Note: support agents can't verify documents. File requirements -No screenshots unless we specifically ask for one. -Bank statements and utility bills must be uploaded as PDFs, not photos. -Selfie photos must be original and unedited. ⚠ Documents we cannot accept as ID -Social Security Card -Health Card -Birth Certificate These are not accepted as proof of identity in Canada. Use one of the government-issued IDs listed above instead. |