We want to remind you how important it is to bet responsibly and only wager what you can afford. Setting sensible limits can truly enhance your gaming experience and help you stay in control. If you ever feel like you’re facing challenges, please don’t hesitate to reach out—we’re here to help and support you!

Responsible Gaming Tools We Offer

To help you manage your play, Bally Bet Sportsbook & Casino provides a wide range of Responsible Gaming tools:

• Deposit Limits: Control how much you can deposit daily, weekly, or monthly.
• Loss Limits: Set a cap on how much you can lose within a set time frame.
• Session Limits: Limit how much time you spend playing on our site during each session.
• Account Cool Off:  Take a break for a set period of time, starting at 1 day.
• Self-Exclude: Block access to your account for a specific period of time.
• Account Closure: Temporarily close your account until you’re ready to return.

Understanding Your Limits

When setting daily, weekly, or monthly limits, please keep in mind:

• Daily limits are based on the previous 24 hours.
• Weekly limits reflect the last 7 days.
• Monthly limits are calculated over the last 28 days.

How to Set Limits on Your Account

To set up your desired limits:

1. Click the Menu button at the top right.
2. Scroll to Play Responsibly.
3. Select Safer Gaming Tools.
4. Choose and enter your preferred limits.
5. Review your changes; limits will count backward from the chosen period.
6. Confirm your selection.

Important Note: Customer Support cannot override, remove or edit any changes set in place. 

Closing Your Account or Self-Exclusion

If you wish to close your account, please contact our Customer Service Team. 

For more information on how to Self-Exclude, click here.

Additional Responsible Gaming Support

To learn more about our Responsible Gaming policy and tips on staying in control, visit our full policy at https://play.ballybet.ca/account/responsible-gaming. 

Need help? We're available 24/7 and here to help!

BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)