Having trouble placing a sports wager? Don't worry, this is usually something you can fix in just a few moments. 

There are a handful of common reasons a bet might not go through, from account setup to location settings, and we'll walk you through each one below. Work through these quick checks and you'll be back to betting in no time.

Troubleshooting Steps: What to Check First

If your bets aren't going through, or you're unable to click to place them, work through the following checks:

• Account registration: Make sure your account is fully registered and verified.
• Regulated Province: Confirm you're located in a province, where sports betting is regulated and Bally Bet operates.
• Wallet funds: Check that your wallet has enough funds to cover the bet amount.
• Location services: Your location must be verified to place a bet. Make sure location services are turned on, Bally Bet has permission to access your location, and no VPNs or other prohibited software are installed, as these can interfere with location verification. 
• Suspended bets: Review your bet slip for any suspended bets and remove them before trying again.
• Wagering limits: Our trading team may occasionally set limits on how much you can wager on certain markets, events, bet types, or accounts. This can happen due to high wager volume on an event, the type of bet you're placing, or your previous betting history. If you've hit a limit, simply adjust your wager amount. 
• Responsible gambling settings: You may have self imposed deposit, wagering, or spending limits in place. Review your Responsible Gaming settings to check whether any limits are affecting your ability to place bets.
• Selection no longer available: The game or market you selected may no longer be active. Games and markets change frequently, please confirm your selection is still available or try choosing a different market.

Still Having Trouble?

If you've worked through all the checks above and your bet still won't go through, our support team is happy to take a closer look. To help us review your issue as quickly as possible, please gather the following details before reaching out:

• A description of the issue, including what you were trying to bet on and what happened when you tried.
• The date and time the issue occurred.
• Any error messages you received.
• A screenshot of the problem, including your bet slip and any error message, if possible.

Having these details ready allows our team to investigate and resolve your issue faster.

Need more help? We're available 24/7 and here to help!