Staying in the loop with Bally is even easier, thanks to the Customer Inbox! It's your go-to spot for messages, offers, and updates right inside the app. Let's dig into how it works and what you can expect.

What is the Customer Inbox?

The Customer Inbox is a special feature available inside the Bally Bet and Bally Rewards mobile apps. It’s your personal space for receiving important messages and updates directly from Bally. 

What types of messages will I receive?

You may receive:

• Offers and promotional messages
• News about new games or features
• Updates about major app changes (sometimes with targeted videos introducing new features)
• Retention offers
• Important communications you might miss if you’ve turned off push or email notifications

Why is the Inbox helpful?

The Inbox makes sure you receive important information and offers—even if you’ve opted out of push notifications or marketing emails. This way, you don’t miss updates about new features, promotions, or major releases.

How do I know if there’s a message in my Inbox?

When you open the Bally Bet app, look for the Inbox icon in the top right corner of your home screen. A notification badge will appear on the icon whenever you have a new message. 

You can also check anytime by going to Account Menu > Account > Messages.   

Can I access the Inbox on the website?

No, currently the Customer Inbox is only available on the mobile app. If the feature becomes popular, it may be added to the website in the future.

Will the Inbox change over time?

Yes, the current Inbox is an early version (MVP), and improvements may be made as the team receives feedback and sees how customers use it.

What should I do if I don’t see any messages?

If you don’t see any messages, check back soon. Messages may appear for promotions, new features, or major updates when available.

Need help? We are here 24/7 to assist you.