At Bally Bet Sportsbook & Casino, verifying your identity is quick, secure, and required before you start playing. Most players are verified automatically through a trusted agency that confirms your name, date of birth, and address. If we cannot verify your information automatically, we will guide you through uploading a few documents using our secure Online Verification Tool.

This guide applies to players in both Ontario and Alberta. The only difference is the verification email address for your province, noted below.

What You Will Need

Before you start, make sure you have a valid, unexpired government-issued photo ID such as a driver's license, passport, or ID card. In some cases, we may also ask for a selfie to confirm your identity.

Please note the information on your ID must match the details on your Bally Bet account exactly.

Using the Online Verification Tool

If your identity cannot be verified automatically, you will be guided to the Verify Your Identity page:

1. Click UPLOAD YOUR DOCUMENTS to begin.
2. If you are not already logged in, you will be prompted to log in first.
3. Choose your verification method and follow the on-screen prompts.

Verification Methods

You can verify your account using any of the methods below.

Online (App or Desktop)

• On desktop, upload clear images of your documents (5MB maximum per image).
• On mobile, use your phone camera and follow the on-screen prompts.

Email or Live Chat

• Send clear front and back images of your ID.
• A selfie may be required for additional verification.
• Send documents to the verification email for your province:
  • Ontario: verification@on.ballybet.ca
  • Alberta: verification@ab.ballybet.ca

Please note: Customer Support agents cannot verify documents. All documents are submitted to our specialized verification team. No matter which method you choose, verification may take up to 72 hours to complete. Thanks so much for your patience. We will get you up and running as soon as possible.

Photo Tips

For the best experience, use the Bally Bet app or mobile site. When photographing your ID:

• Place your ID on a dark, flat surface in a well-lit room.
• Hold your camera directly above the ID to avoid glare.
• Make sure the entire ID is visible with a clear border around all edges.

When taking your selfie, show your full face with no hats, sunglasses, or filters.

What Happens Next?

Once your documents are submitted, our verification team will review them.

• If your ID matches your account, you will be verified and can start playing. Most verifications are instant.
• If there is a mismatch or another issue, you may be asked to re-upload your ID or provide additional documentation, such as a utility bill.

Need Help? We're available 24/7 and here to help!