Game freezes can interrupt your experience, but they're usually quick to resolve and won't cost you your progress. When a game stops responding, our system is built to pick up exactly where you left off, so you can get back to playing with confidence.

Below, we'll explain what to do if your game freezes, why this happens, and a few simple steps you can take to prevent it.

Please note, this information applies only to locations where casino games are available.

What to Do If Your Game Freezes

If your game freezes, simply exit and reopen it. There’s no need to worry about losing your progress or turn—your game will automatically resume right where you left off and complete the current round.

Why Are Refunds Not Provided for Frozen Games?

Since our system is designed to pick up your game exactly at the point where it stopped, refunds are not issued for frozen games. This ensures a fair experience for all players.

Tips to Prevent Game Freezing

• Ensure your internet connection is stable.
• On mobile devices, make sure both WiFi and Location Services are enabled.
• On desktop, try clearing your cache and cookies to reduce technical issues.

We’re committed to resolving any technical problems as quickly as possible to keep your gaming experience smooth and enjoyable.

Need help? If the problem continues after trying these troubleshooting methods, or you have any questions, we're available 24/7 and here to help!