We're sorry you're having trouble loading your games. Let's work together to get you back in the action!

First, a quick thing to check: casino games are only available when you're physically located in Ontario, where casino play is offered. If you're outside of Ontario, the games won't load.

If you're within Ontario and still running into issues, the cause is usually something simple like cached data or a weak internet connection. To fix it, try clearing your browser's cache and cookies if you're on desktop, or reinstalling the app if you're on mobile. It's also worth making sure your browser or app is updated to the latest version for the smoothest performance.

What If the Loading Bar Gets Stuck?

A slow or unstable internet connection may cause the loading bar to freeze. Clear your browser cache or reinstall the app and try again.

How Do I Check My Internet Speed?

Search online for “Speed Test” to quickly measure your connection speed. Slow speeds or ongoing network maintenance can affect game loading times. It’s also a good idea to check your router or modem—try power cycling it by switching it off for 15-30 minutes and then turning it back on.

Need help? If you’ve tried all of the above and the issue persists, or have any questions, we're available 24/7 and here to help!