Removing yourself from the Self-Exclusion list is a significant and personal decision, just as joining it was. At Bally Bet Sportsbook & Casino, we want to support you every step of the way on your journey toward responsible gaming and well-being, including if and when you're ready to return.

Can I lift or cancel my self-exclusion early?

For both Ontario and Alberta players, self-exclusion cannot be lifted, modified, or cancelled before the full term you originally selected has ended. Once the selected term has ended, then you may choose how to proceed. This waiting period helps ensure you have enough time and space to focus on your well-being and regain control of your gaming habits.

Accessing Help and Resources

The Self-Exclusion program is created with your well-being in mind, and professional support is always available. If you're ever uncertain or would like to talk to someone, remember that you are not alone on this journey.

Ontario players:

• Bally Bet Support:  selfexclude@on.ballybet.ca  
• ConnexOntario Helpline: 1-866-531-2600 | text 'CONNEX' to 247247
• PlaySmart: www.playsmart.ca/finding-help/  
• BetGuard Self-Exclusion Website: BetGuard.ca or call 1-833-776-7171 (toll-free)

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)

Alberta players:

• Bally Bet Support: selfexclude@ab.ballybet.ca
• Alberta Health Services 24-Hour Helpline: 1-866-332-2322
• GameSense Info Line: 1-833-447-7523 | gamesenseab.ca 
• AGLC Self-Exclusion Program Website: selfexclusion.ca or call 1-844-468-8034 (toll-free)

The Self-Exclusion Program lets you opt out of regulated online gambling in Alberta. The choice is yours, and the process is quick, straightforward, and secure. Self-exclusion is available for players and can be arranged online. Enrolling in the Self-Exclusion Program is separate from any self-exclusion you may have arranged directly with Bally's. The program is provided by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). If you have any questions, visit selfexclusion.ca or call 1-844-468-8034 (toll-free)

Where can I learn more about responsible gaming?

For more details about responsible gaming, including education and referral services for those affected by gambling, please visit:

• Ontario players: www.playsmart.ca/finding-help/
• Alberta players: gamesenseab.ca 

Need help? We're available 24/7 and here to help!