Skip to main content
BetGuard
Français (Canada)

Search

Articles in this section

How do I Self-Exclude?

Self-exclusion is available to Bally Bet players in both Ontario and Alberta.

We completely understand and fully support your decision to step back from gaming. Prioritizing your well-being is incredibly important, and taking a break is a responsible and courageous choice. Below, you'll find clear steps on how to self-exclude from Bally Bet Sportsbook & Casino, along with the options available to you. Remember, you're never alone—we're here for you every step of the way.

In both Ontario and Alberta, there are two ways to self-exclude:

  • Exclude yourself across all regulated operators in your province — a province-wide exclusion managed by an independent program (BetGuard in Ontario, or the AGLC Self-Exclusion Program in Alberta).
  • Exclude yourself from Bally Bet only — using the self-exclusion tools available directly within your Bally Bet account.

Choose the province and option below that best fits your needs. 

If you're an Ontario player, please see the options listed below:

Option 1: BetGuard – Centralized Self-Exclusion (All Ontario Operators) 

BetGuard is Ontario’s centralized self-exclusion program managed by iGaming Ontario (iGO). 
 
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure.

BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally Bet.

BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).

How to enroll in BetGuard

  1. Visit BetGuard.ca  
  2. Create your BetGuard profile 
  3. Confirm your identity 
  4. Select your preferred exclusion period: 
    • 6 months 
    • 1 year 
    • 5 years 
    • custom term 
  5. Complete the confirmation steps to finalize enrollment 

Option 2: Bally Bet Self-Exclusion (Bally Bet Account Only)

If you would like to self-exclude from Bally Bet only, you may use the self-exclusion tools available within your account.

How to self-exclude through Bally Bet

  1. Log in to your account 
  2. Click the Menu button (top right corner) 
  3. Scroll to Play Responsibly 
  4. Select Safer Gaming Tools 
  5. Choose Self-Exclusion 
  6. Select your preferred exclusion period: 
    • 6 months 
    • 1 year 
    • 5 years 
  7. Review your selection and click Next 
  8. Click Confirm 

If you need assistance locating this feature or completing the steps, our team can help guide you.

Email: selfexclude@on.ballybet.ca 

Please note: This option applies only to your Bally Bet account and does not automatically apply to other Ontario-regulated operators. 

What Happens Once Self-Exclusion Is Active?

Once your exclusion is active:

  • your account will be closed or suspended 
  • you will not be able to log in 
  • you will not be able to create new accounts during the selected term 
  • you will no longer receive marketing or promotional communications 

If enrolled through BetGuard, the exclusion applies across all Ontario-regulated operators.

If enrolled through Bally Bet Self-Exclusion, the restriction applies only to Bally Bet. 

How Long Does It Last?

Available exclusion periods include:

  • 6 months 
  • 1 year 
  • 5 years 
  • custom term (BetGuard) 

Please note: Self-exclusion remains in effect for the full selected term and cannot be canceled early.

What Happens to My Balance?

If you have remaining funds in your Bally Bet account, please contact Support for assistance with withdrawal options.

Eligible balances may be returned to your verified payment method or issued by check where applicable.

Need Additional Support?

BetGuard 

  • Website: BetGuard.ca 
  • Call: 1-833-776-7171 (toll-free) 

ConnexOntario (24/7 Confidential Support)

Bally Bet Support

L_BETGUARD_E_RGB 1.png

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)

If you're an Alberta player, please see the options listed below:

Option 1: AGLC Self-Exclusion Program (Alberta-Wide Self-Exclusion)

The AGLC Self-Exclusion Program is Alberta's centralized self-exclusion program. It lets you self-exclude across Alberta, not just from Bally Bet for a selected period of 6 months, 1 year, 2 years or 3 years. 

By enrolling, you can choose to self-exclude from Alberta's:

  • Casinos and racing entertainment centres (RECs)
  • Regulated iGaming platforms (including PlayAlberta)
  • Both casinos/RECs and all regulated online gambling sites in Alberta

How to enroll in the AGLC Self-Exclusion Program

  1. Visit selfexclusion.ca.
  2. Navigate to the Self-Register page.
  3. Complete the self-exclusion form and make your selections. 
  4. Confirm the Self-Exclusion Agreement.

For casino and racing entertainment centre exclusions, you may also email se@aglc.ca or call 1-844-468-8034.

Option 2: Bally Bet Self-Exclusion (Bally Bet Account Only)

If you would like to self-exclude from Bally Bet only, you may use the self-exclusion tools available within your account.

How to self-exclude through Bally Bet

  1. Log in to your account.
  2. Click the Menu button (top right corner).
  3. Scroll to Play Responsibly.
  4. Select Safer Gaming Tools.
  5. Choose Self-Exclusion.
  6. Select your preferred exclusion period: 6 months, 1 year, 2 years or 3 years.
  7. Review your selection and click Next.
  8. Click Confirm.

If you need assistance locating this feature or completing the steps, our team can help guide you.

Email: selfexclude@ab.ballybet.ca

Please note: This option applies only to your Bally Bet account and does not automatically apply to other Alberta-regulated operators.

What Happens Once Self-Exclusion Is Active?

Once your exclusion is active:

  • your account will be permanently closed
  • you will not be able to log in
  • you will not be able to create new accounts during the selected term
  • you will no longer receive marketing or promotional communications

Self-exclusion applies to all forms of gaming offered by Bally, including casino games, sports betting, event wagering, and any future gaming products.

If enrolled through the AGLC Self-Exclusion Program, the exclusion applies across all Alberta-regulated operators. If enrolled through Bally Bet Self-Exclusion, the restriction applies only to Bally Bet.

How Long Does It Last?

Available exclusion periods include 6 months, 1 year, 2 years, or 3 years. 

Please Note: Self-exclusion remains in effect for the full selected term and cannot be canceled early. 

What Happens to My Balance?

If you have remaining funds in your Bally Bet account, please contact Support for assistance with withdrawal options. Any account funds held will be returned to the original payment method within seven (7) days of notification, wherever possible. This will be via check.

Need Additional Support?

8b5b8120-f328-4aa9-a308-8ebbad61e8e7.png

The Self-Exclusion Program lets you opt out of regulated online gambling in Alberta. The choice is yours, and the process is quick, straightforward, and secure. Self-exclusion is available for players and can be arranged online. Enrolling in the Self-Exclusion Program is separate from any self-exclusion you may have arranged directly with Bally's. The program is provided by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). If you have any questions, visit selfexclusion.ca or call 1-844-468-8034 (toll-free)

Related articles